AWS Machine Learning Blog

Category: Amazon Transcribe

Improve transcription accuracy of customer-agent calls with custom vocabulary in Amazon Transcribe

Many AWS customers have been successfully using Amazon Transcribe to accurately, efficiently, and automatically convert their customer audio conversations to text, and extract actionable insights from them. These insights can help you continuously enhance the processes and products that directly improve the quality and experience for your customers. In many countries, such as India, English […]

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Localize content into multiple languages using AWS machine learning services

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by […]

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Break through language barriers with Amazon Transcribe, Amazon Translate, and Amazon Polly

Imagine a surgeon taking video calls with patients across the globe without the need of a human translator. What if a fledgling startup could easily expand their product across borders and into new geographical markets by offering fluid, accurate, multilingual customer support and sales, all without the need of a live human translator? What happens […]

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Analyze and tag assets stored in Veeva Vault PromoMats using Amazon AppFlow and Amazon AI Services

In a previous post, we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In this post, we explore how to use Amazon AppFlow, a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications […]

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Use AWS AI and ML services to foster accessibility and inclusion of people with a visual or communication impairment

AWS offers a broad set of artificial intelligence (AI) and machine learning (ML) services, including a suite of pre-trained, ready-to-use services for developers with no prior ML experience. In this post, we demonstrate how to use such services to build an application that fosters the inclusion of people with a visual or communication impairment, which […]

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Create video subtitles with Amazon Transcribe using this no-code workflow

Subtitle creation on video content poses challenges no matter how big or small the organization. To address those challenges, Amazon Transcribe has a helpful feature that enables subtitle creation directly within the service. There is no machine learning (ML) or code writing required to get started. This post walks you through setting up a no-code […]

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Transforming qualitative research by automating speech to text-to-text analytics

This post is authored by Satish Jha, Intelligent Automation Manager, Matt Docherty, Data Science Manager, Jayesh Muley, Associate Consultant and Tapan Vora, Rapid Prototyping, from ZS Associates. At ZS Associates, we do a significant amount of qualitative market research. The work involves interviewing relevant subjects (such as healthcare professionals and sales representatives) and developing bespoke […]

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Bongo Learn provides real-time feedback to improve learning outcomes with Amazon Transcribe

Real-time feedback helps drive learning. This is especially important for designing presentations, learning new languages, and strengthening other essential skills that are critical to succeed in today’s workplace. However, many students and lifelong learners lack access to effective face-to-face instruction to hone these skills. In addition, with the rapid adoption of remote learning, educators are […]

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How Wix empowers customer care with AI capabilities using Amazon Transcribe

With over 200 million users worldwide, Wix is a leading cloud-based development platform for building fully personalized, high-quality websites. Wix makes it easy for anyone to create a beautiful and professional web presence. When Wix started, it was easy to understand user sentiment and identify product improvement opportunities because the user base was small. Such […]

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Live call analytics and agent assist for your contact center with Amazon language AI services

Update September 2022 (v0.5.0) – New AgentID call attribute and associated API support for setting, displaying, sorting, and filtering calls by Agent. New configurable retention period for call records. New support for custom logic via a user provided Lambda function to selectively choose which calls to process, toggle agent/caller streams, assign AgentId to call, and/or […]

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