AWS Machine Learning Blog

Category: Amazon Transcribe

Generate high-quality meeting notes using Amazon Transcribe and Amazon Comprehend

Organizations are continuing to evaluate remote working arrangements and explore moving to a hybrid workforce model. Emerging trends suggest that not only has the number of online meetings attended by employees on a day-to-day basis increased, but also the number of attendees per meeting. One of the key challenges with online meetings is ensuring efficient […]

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Introducing PII identification and redaction in streaming transcriptions using Amazon Transcribe

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. Since launching in 2017, Amazon Transcribe has added numerous features to enhance its capabilities around converting speech to text. Some of these features include automatic language detection, custom language models, vocabulary […]

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How to redact personally identifiable information from audio files with Amazon Transcribe

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Speech or audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Automatic content redaction is a feature […]

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Boost transcription accuracy of class lectures with custom language models for Amazon Transcribe

Many universities like transcribing their recorded class lectures and later creating captions out of these transcriptions. Amazon Transcribe is a fully-managed automatic speech recognition service (ASR) that makes it easy to add speech-to-text capabilities to voice-enabled applications. Transcribe assists in increasing accessibility and improving content engagement and learning outcomes by connecting with both auditory and […]

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Make your audio and video files searchable using Amazon Transcribe and Amazon Kendra

Updated September 2021 (v0.2.0): MediaSearch Finder now supports optional user authentication and support for Amazon Kendra OpenID token based access control. The demand for audio and video media content is growing at an unprecedented rate. Organizations are using media to engage with their audiences like never before. Product documentation is increasingly published in video form, […]

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Best practices in customer service automation

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

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Improve the streaming transcription experience with Amazon Transcribe partial results stabilization

Whether you’re watching a live broadcast of your favorite soccer team, having a video chat with a vendor, or calling your bank about a loan payment, streaming speech content is everywhere. You can apply a streaming transcription service to generate subtitles for content understanding and accessibility, to create metadata to enable search, or to extract […]

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Perform medical transcription analysis in real-time with AWS AI services and Twilio Media Streams

Medical providers often need to analyze and dictate patient phone conversations, doctors’ notes, clinical trial reports, and patient health records. By automating transcription, providers can quickly and accurately provide patients with medical conditions, medication, dosage, strength, and frequency. Generic artificial intelligence-based transcription models can be used to transcribe voice to text. However, medical voice data […]

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Announcing AWS Media Intelligence Solutions

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

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Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience

This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing relevant content to agents while […]

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