AWS Machine Learning Blog

Category: Amazon Transcribe

Perform medical transcription analysis in real-time with AWS AI services and Twilio Media Streams

Medical providers often need to analyze and dictate patient phone conversations, doctors’ notes, clinical trial reports, and patient health records. By automating transcription, providers can quickly and accurately provide patients with medical conditions, medication, dosage, strength, and frequency. Generic artificial intelligence-based transcription models can be used to transcribe voice to text. However, medical voice data […]

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Announcing AWS Media Intelligence Solutions

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

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Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience

This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing relevant content to agents while […]

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Setting up an IVR to collect customer feedback via phone using Amazon Connect and AWS AI Services

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

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AWS Announces the global expansion of AWS CCI Solutions

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

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Amazon Transcribe streaming adds support for Japanese, Korean, and Brazilian Portuguese

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Today, we’re excited to launch Japanese, Korean, and Brazilian Portuguese language support for Amazon Transcribe streaming. To deliver streaming transcriptions with low latency for these languages, we’re also announcing availability of Amazon Transcribe streaming in […]

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Using speaker diarization for streaming transcription with Amazon Transcribe and Amazon Transcribe Medical

Conversational audio data that requires transcription, such as phone calls, doctor visits, and online meetings, often has multiple speakers. In these use cases, it’s important to accurately label the speaker and associate them to the audio content delivered. For example, you can distinguish between a doctor’s questions and a patient’s responses in the transcription of […]

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Evaluating an automatic speech recognition service

Over the past few years, many automatic speech recognition (ASR) services have entered the market, offering a variety of different features. When deciding whether to use a service, you may want to evaluate its performance and compare it to another service. This evaluation process often analyzes a service along multiple vectors such as feature coverage, […]

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Building custom language models to supercharge speech-to-text performance for Amazon Transcribe

Amazon Transcribe is a fully-managed automatic speech recognition service (ASR) that makes it easy to add speech-to-text capabilities to voice-enabled applications. As our service grows, so does the diversity of our customer base, which now spans domains such as insurance, finance, law, real estate, media, hospitality, and more. Naturally, customers in different market segments have […]

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Automating the analysis of multi-speaker audio files using Amazon Transcribe and Amazon Athena

In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an accurate analysis of these audio files, […]

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