AWS Machine Learning Blog

Category: Amazon Comprehend

You already know how to use Amazon Athena to transform data in Amazon S3 using simple SQL commands

Translate and analyze text using SQL functions with Amazon Athena, Amazon Translate, and Amazon Comprehend

You have Amazon Simple Storage Service (Amazon S3) buckets full of files containing incoming customer chats, product reviews, and social media feeds, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts or sad thoughts, translate their comments into a single common language, and […]

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The following diagram shows the serverless architecture that you build.

Setting up an IVR to collect customer feedback via phone using Amazon Connect and AWS AI Services

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

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This month in AWS Machine Learning: January edition

Hello and welcome to our first “This month in AWS Machine Learning” of 2021! Every day there is something new going on in the world of AWS Machine Learning—from launches to new to use cases to interactive trainings. We’re packaging some of the not-to-miss information from the ML Blog and beyond for easy perusing each […]

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Saving time with personalized videos using AWS machine learning

CLIPr aspires to help save 1 billion hours of people’s time. We organize video into a first-class, searchable data source that unlocks the content most relevant to your interests using AWS machine learning (ML) services. CLIPr simplifies the extraction of information in videos, saving you hours by eliminating the need to skim through them manually […]

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Redacting PII from application log output with Amazon Comprehend

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to find insights and relationships in text. The service can extract people, places, sentiments, and topics in unstructured data. You can now use Amazon Comprehend ML capabilities to detect and redact personally identifiable information (PII) in application logs, customer emails, support […]

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AWS Announces the global expansion of AWS CCI Solutions

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

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How Xpertal is creating the Contact Center of the future with Amazon Lex

This is a joint blog post with AWS Solutions Architects, Jorge Alfaro Hidalgo and Mauricio Zajbert, and Chester Perez, the Contact Center Manager at Xpertal. Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA) is a Mexican multinational beverage and retail company headquartered in Monterrey, Mexico. Fomento Económico Mexicano, S.A.B. de C.V., or FEMSA, is a Mexican […]

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Announcing the launch of Amazon Comprehend Events

Every day, financial organizations need to analyze news articles, SEC filings, and press releases, as well as track financial events such as bankruptcy announcements, changes in executive leadership at companies, and announcements of mergers and acquisitions. They want to accurately extract the key data points and associations among various people and organizations mentioned within an […]

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AWS Finance and Global Business Services builds an automated contract-processing platform using Amazon Textract and Amazon Comprehend

Processing incoming documents such as contracts and agreements is often an arduous task. The typical workflow for reviewing signed contracts involves loading, reading, and extracting contractual terms from agreements, which requires hours of manual effort and intensive labor. At AWS Finance and Global Business Services (AWS FGBS), this process typically takes more than 150 employee […]

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Creating an intelligent ticket routing solution using Slack, Amazon AppFlow, and Amazon Comprehend

Support tickets, customer feedback forms, user surveys, product feedback, and forum posts are some of the documents that businesses collect from their customers and employees. The applications used to collect these case documents typically include incident management systems, social media channels, customer forums, and email. Routing these cases quickly and accurately to support groups best […]

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