AWS Machine Learning Blog

Category: Amazon Comprehend

How Daniel Wellington’s customer service department saved 99% on translation costs with Amazon Translate

This post is co-authored by Lezgin Bakircioglu, Innovation and Security Manager at Daniel Wellington. In their own words, “Daniel Wellington (DW) is a Swedish fashion brand founded in 2011. Since its inception, it has sold over 11 million watches and established itself as one of the fastest-growing and most coveted brands in the industry.” In […]

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Protect PII using Amazon S3 Object Lambda to process and modify data during retrieval

Regulatory mandates, audit requirements, and security policies often call for data visibility and granular data control while using Amazon Simple Storage Service (Amazon S3) for shared datasets. Because data on Amazon S3 is often accessible by multiple applications and teams, fine-grained access controls should be implemented to restrict privileged information such as personally identifiable information […]

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Segment paragraphs and detect insights with Amazon Textract and Amazon Comprehend

Many companies extract data from scanned documents containing tables and forms, such as PDFs. Some examples are audit documents, tax documents, whitepapers, or customer review documents. For customer reviews, you might be extracting text such as product reviews, movie reviews, or feedback. Further understanding of the individual and overall sentiment of the user base from […]

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Intelligent governance of document processing pipelines for regulated industries

Processing large documents like PDFs and static images is a cornerstone of today’s highly regulated industries. From healthcare information like doctor-patient visits and bills of health, to financial documents like loan applications, tax filings, research reports, and regulatory filings, these documents are integral to how these industries conduct business. The mechanisms by which these documents […]

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Enforce VPC rules for Amazon Comprehend jobs and CMK encryption for custom models

You can now control the Amazon Virtual Private Cloud (Amazon VPC) and encryption settings for your Amazon Comprehend APIs using AWS Identity and Access Management (IAM) condition keys, and encrypt your Amazon Comprehend custom models using customer managed keys (CMK) via AWS Key Management Service (AWS KMS). IAM condition keys enable you to further refine […]

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Announcing AWS Media Intelligence Solutions

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

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The following diagram illustrates this architecture covering the last three components.

Active learning workflow for Amazon Comprehend custom classification models – Part 2

Update Sep 2021: Amazon Comprehend has launched a suite of features for Comprehend Custom to enable continuous model improvements by giving developers the ability to version custom models, new training options for custom entity recognition models that reduce data preprocessing, ability to provide specific test sets during training, and live migration to new model endpoints. Refer to […]

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Active learning workflow for Amazon Comprehend custom classification models – Part 1

Update Sep 2021: Amazon Comprehend has launched a suite of features for Comprehend Custom to enable continuous model improvements by giving developers the ability to version custom models, new training options for custom entity recognition models that reduce data preprocessing, ability to provide specific test sets during training, and live migration to new model endpoints. Refer to […]

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You already know how to use Amazon Athena to transform data in Amazon S3 using simple SQL commands

Translate, redact, and analyze text using SQL functions with Amazon Athena, Amazon Translate, and Amazon Comprehend

October 2021 Update (v0.3.0): Added support for Amazon Comprehend DetectKeyPhrases You have Amazon Simple Storage Service (Amazon S3) buckets full of files containing incoming customer chats, product reviews, and social media feeds, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts or sad […]

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The following diagram shows the serverless architecture that you build.

Setting up an IVR to collect customer feedback via phone using Amazon Connect and AWS AI Services

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

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