Author: Sandeep Srinivasan

Auto insurance companies are focusing on digital innovations to meet customer needs. Digital-first engagements provide tailored coverage, transparent information, and seamless experiences. The shift to virtual channels for customer service that occurred during the pandemic is unlikely to revert to traditional channels for many customers. The change in consumer behavior continues to accelerate due to […]

Multiple pieces of information are often required to complete a task or to process a query. For example, when talking to an insurance agent, a caller might ask, “Can you provide me quotes for home, auto, and boat?” The agent recognizes this as a list of policy types before continuing with the conversation. Automation of […]