Category: Amazon Lex

To support business and internal processes, organizations are increasing their use of conversational interfaces. They offer opportunities for more availability, improved service levels, and reduced costs. As these conversational services become more important, so, does the need to monitor performance and effectiveness of these interfaces with analytics and dashboards. This analysis is used to drive […]

Conversational interfaces like chatbots have become an important channel for brands to communicate with their customers, partners, and employees. They help with faster service, 24/7 availability, and reduced service costs. By monitoring conversations between your customers and the bot, you can gain insights into user interactions, trends, and missed utterances. The additional insights will help […]