AWS Management & Governance Blog

Category: Amazon Lex

Analyzing Amazon Lex conversation log data with Amazon CloudWatch Insights

Conversational interfaces like chatbots have become an important channel for brands to communicate with their customers, partners, and employees. They help with faster service, 24/7 availability, and reduced service costs. By monitoring conversations between your customers and the bot, you can gain insights into user interactions, trends, and missed utterances. The additional insights will help […]

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