AWS Public Sector Blog
Author: Caesar Kabalan
Caesar Kabalan is a solutions architect at Amazon Web Services (AWS). He brings together his development and enterprise infrastructure experience to invent solutions to solve customer challenges. He also restores, tweaks, and reprograms 1970s-era pinball machines as a hobby.
Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system
A key focus for the Department of Health and Human Services (HHS) and state Medicaid agencies is making sure those eligible for Medicaid maintain coverage and supporting transition to alternatives. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from AWS, state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day. In this blog post, learn how to set up a multi-lingual, interactive SMS message campaign that can automatically verify and update member information on file based on member responses.
Enhance the citizen experience with deep learning-powered suggestions
Citizens want to report issues to their local governments in a fast and simple manner and not have to worry about identifying the right government agency or phone number—for instance, if a fire hydrant is broken, or a road sign has fallen over. In this blog post, learn how to set up a solution with AWS deep learning services that creates a fluid experience for reporting and addressing these issues.