AWS Public Sector Blog
Author: Shonte’ Eldridge
Shonte’ Eldridge is an executive government advisor at AWS. Before joining AWS, she worked in the public sector for over two decades and served in various government C-suite positions including the deputy chief of operations for the city of Baltimore. During her time in government, she was known for using technology to change culture and solve complex operational challenges and was named one of the 25 women to watch by the Baltimore Sun newspaper and magazine in 2020.
3 questions government leaders should ask when building a digital service—and how the cloud can help
While several public sector organizations launched new digital services during the pandemic, many still struggle with providing a high quality and equitable customer experience. To reduce the risk of a digital service not being received, or only being used by a limited portion of the intended population, government leaders should ask three customer experience questions before deploying new services — and consider how the cloud can help shape the answers.
Business resiliency framework: 5 ways to simplify how governments digitally transform
The business resiliency framework uses the five most common business goals government and education organizations face: real-time data analytics, business continuity, process and systems modernization, workforce enablement and learning, and constituent engagement. Learn how public sector organizations can apply the business resiliency framework and cloud technology to close various workforce, data, and analytics gaps.