AWS Public Sector Blog

Tameka Neely-Dudley

Author: Tameka Neely-Dudley

Tameka is the IT Director at Atlanta’s Department of Watershed Management. She has over 18 years of experience in telecommunications and computer operations. She leads a team of professionals who are responsible for building and supporting telecommunications systems, contact center solutions, and cable management for the City of Atlanta. Her team has embarked on significant operational accomplishments, implemented solutions, decommissioned legacy systems, and has introduced a suite of new technologies. She strongly believes in enriching the lives of others by meeting a need whether it's through technology, customer service, encouragement, or building a strong high-performance team.

AWS branded background with text "How the City of Atlanta transformed its Department of Customer Service with Amazon Connect"

How the City of Atlanta transformed its Department of Customer Service with Amazon Connect

The City of Atlanta worked with AWS and AWS Partners to modernize its contact center using Amazon Connect. By moving away from a patchwork on-premises system and toward a unified, cloud-based platform, the city improved its service delivery, increased scalability, and built a more resilient foundation. Read this post to learn more.