Improving the customer experience (CX) has emerged as an imperative for government agencies. In this blog post, learn an architecture pattern that public institutions can use to improve CX while building and deploying secure, resilient, and performant web applications that support sudden surges in demand for public services. This architecture pattern addresses the need of an example use case in which an agency must request information from thousands to millions of civilians, who may access a single-page application at similar times, and then sends email notifications to each civilian to confirm their activity.
Today, AWS announced Continuity of Government IT on AWS (CGIT), a comprehensive cloud-based solution guide that enables governments to protect their digital assets and services during disruptions of any kind. Governments can use CGIT to retain the integrity of critical datasets, back up applications, and transfer services to run in the cloud, reducing the risk of compromise and enabling continuity of government.