Amazon Web Services recognized as a Cool Vendor™ in Innovations in Supply Chain Planning Technology

Supply chain planners today spend too much time triaging exceptions and coordinating across disconnected systems and not enough time on the strategic decisions that drive business outcomes. At AWS, we’ve been working to change that with Amazon Connect Decisions, an AI-native supply chain planning and decisioning platform built on Amazon’s 30 years of operational science.

We’re excited to share that Gartner has recognized Amazon as a Cool Vendor in its Innovations in Supply Chain Planning Technology report. We believe this recognition reflects the growing demand for AI-powered approaches that help planners work smarter, not harder. Read the Gartner report now.

What is Amazon Connect Decisions?

Amazon Connect Decisions deploys AI agents that work alongside your supply chain planners across demand and supply planning workflows. Rather than replacing human judgment, these AI agents handle the coordination, detection, and execution so planners can focus on the decisions that matter most.

The platform includes four core capabilities:

• Onboarding intelligence: Connect fragmented supply chain data quickly with AI-powered onboarding agents that guide you through setup and help you ingest, prepare, and validate your data, all through natural language conversation. Configure business rules, policies, and priorities in plain language, with real-time previews before committing.
• Demand intelligence: AI agents dynamically orchestrate multiple foundation models and tools to continuously generate better forecasts. Leveraging Amazon forecasting technology, it generate forecasts from limited history, sparse patterns, and new product launches that automatically tune every cycle with learnings from your demand patterns and planner adjustments. It also autonomously discovers and incorporates public external signals, (e.g. like weather, holidays, and sporting events), to capture demand drivers your historical data can’t. AI agents harmonize system-generated forecasts with automated root cause analysis to deliver plans that stay aligned with reality.
• Supply intelligence: Runs 24/7 between planning cycles to create constraint-aware supply plans, cluster thousands of exceptions into strategic decisions ranked by business impact, and execute approved actions directly in your existing systems.
• Adaptive intelligence: Offers the foundational infrastructure that powers all capabilities. Amazon Connect Decisions learns from every decision your team makes, capturing expertise, and translating it into better recommendations over time. This closed loop learning powers all capabilities, demand forecasting improves as it learn your patterns, supply planning adapts to your priorities, and institutional knowledge compounds across your organization. Unlike static systems that require manual retraining, AI agents continuously evolve with your business, ensuring recommendations stay aligned with how you actually operate.

Why This Matters for Supply Chain Leaders

Traditional supply chain planning tools often require months of implementation, rigid data formatting, and constant manual reconfiguration. Amazon Connect Decisions takes a fundamentally different approach:

• Deploy in weeks, not months — AI-powered onboarding agents guide setup through natural language, ingesting and mapping your data without requiring ERP consolidation or master data cleansing projects.
• Works with what you have — Amazon Connect Decisions integrates with your existing ERP, WMS, and TMS systems. No rip-and-replace required.
• Gets smarter over time — A continuous learning loop captures expertise from every plan and decision, so institutional knowledge stays with your organization—even when team members move on.

Real Results from Real Customers

Organizations are already seeing measurable impact with Amazon Connect Decisions:

• TVS Motor Company gained forward-looking parts supply visibility, reduced line stoppages, and enabled proactive action across their operations.
• TE Connectivity adopted the platform for its ability to learn from planner actions, detect patterns, automate actions in third-party systems, and connect data with minimal effort.

Read the Full Gartner Report

We believe this Cool Vendor recognition highlights the value of AI-native supply chain planning that’s built for speed, adaptability, and real-world complexity. To learn more about what Gartner identified as key capabilities and considerations in this space, download the full report.

Gartner Cool Vendors in Innovations in Supply Chain Planning Software

Read the Report

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Gartner, Coolest Vendor Innovations in Supply Chain Planning Technology, 2026, By Joe Graham, Buse Aras, 26 August 2026