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Amazon Connect Decisions: Agentic supply chain planning and intelligence
AI teammates adapt to your business, learn from your team, and continuously improve your operation, helping your business stay ahead.
What is Amazon Connect Decisions?
Amazon Connect Decisions is a supply chain planning and intelligence solution with AI teammates that work alongside your team harmonizing demand signals into consensus forecasts, generating constraint-aware supply plans, and actively monitoring your operations to prevent problems, resolve issues, and identify root causes for continuous improvement.
Amazon Connect Decisions is the next generation of AWS Supply Chain.
AI teammates adapt to how you work: driven by your operating procedures and rules, integrating with your existing systems and learning from your practitioners' decisions. It leverages Amazon supply chain expertise to deliver effective plans and recommendations from day one.
You lead a team of AI agents that handle coordination and execute actions, freeing you to focus on strategic decisions that drive service levels and working capital efficiency.
Key benefits
Traditional systems force you to adapt to the software and don't get better over time. AI teammates adapt to your unique business, systems, and actions, delivering transformation within your existing workflows. AI agents learn from your team, continuously translating those learnings into better planning, analysis, and recommendations. This compounding intelligence makes your operations and every team member more effective over time.
AI teammates provide next generation forecasts by orchestrating foundation models and Amazon forecasting technology to create more accurate, item-level forecasts, harmonizing system-generated forecasts and cross-functional inputs into a single aligned plan, and learning from your demand patterns and planners' decisions so forecasts continuously improve, preventing the accuracy decay that can limit traditional forecasting. Planners shift from manual coordination and data gathering to strategic analysis, improving working capital efficiency while maintaining service levels.
Lead a team of AI agents that work 24/7, detecting variances and invisible patterns, with automated root cause analysis showing why the problem happened and actionable recommendations. AI agents triage thousands of exceptions for you, surfacing only what matters most, grouped by common action, then executing your approved decisions. Your team hand off coordination, shifting from firefighting to strategic decisions that drive service levels and working capital efficiency.
AI teammates are backed by Amazon's operational science, refined over 30 years of managing 400M+ Amazon SKUs, and equipped with both 25+ specialized supply chain tools and Amazon forecasting technology. You get actionable insights and recommendations out-of-the-box with clear, explainable reasoning you can trust and verify. Your team makes confident decisions that drive business outcomes.
Adaptive intelligence
Adaptive intelligence is the foundational infrastructure that powers all capabilities. AI teammates learn from every decision your team makes, capturing expertise, and translating it into better recommendations over time. This closed loop learning powers all capabilities, demand forecasting improves as teammates learn your patterns, supply planning adapts to your priorities, and institutional knowledge compounds across your organization. Unlike static systems that require manual retraining, AI agents continuously evolve with your business, ensuring recommendations stay aligned with how you actually operate.
Demand intelligence
AI teammates dynamically orchestrate multiple foundation models, intelligent forecasting tools, and continuously learn to generate better forecasts at the item level. Leveraging Amazon forecasting technology, AI agents generate forecasts from limited history, sparse patterns, and new product launches that automatically tune every cycle with learnings from your demand patterns and planner adjustments. Through a natural language interface, you collaborate with AI agents to harmonize system-generated forecasts with customer commitments and cross-functional inputs, continuously monitoring accuracy with automated root cause analysis to deliver plans that stay aligned with reality.
Supply intelligence
AI teammates generate supply plans (preview) that continuously adapt to real-world constraints, learning from execution outcomes to improve future recommendations. AI agents work 24/7 monitoring inventory positions, supplier performance, and demand signals, detecting invisible patterns and performing automated root cause analysis that show why the problem happened. AI teammates triage thousands of exceptions for you, and surface only what matters through actionable recommendations grouped by common action, executing you’re approved decisions on your behalf.
Onboarding intelligence
Connect fragmented data quickly with AI-powered onboarding agents that guide you through setup and help you ingest, prepare, and validate your data, all through natural language conversation. Configure business rules, policies, and priorities in plain language, with real-time previews before committing. Automatically connect your data, prepare it to work with Amazon Connect Decisions, and flag issues before they affect your forecasts, getting your supply chain up and running in weeks, not months.
Customers
Wells Vehicle Electronics
"We reduced inventory 7% in three months while our fill rate went up. For one of our big-box auto retailers, our line fill penalties dropped to zero. And we're just getting started with Amazon Connect Decisions."
– Ben Sobczak, VP Supply Chain & Digital Transformation, Wells Vehicle Electronics
TE Connectivity
"We are working with Amazon Connect Decisions because we trust Amazon's supply chain expertise and the solution adapts to our unique business and systems. The key things that stood out for us as a product vision were (1) learning from planner actions and data to constantly improve recommendations; (2) detecting patterns based on data to identify challenges planners couldn't in their busy work; (3) the ability to automate actions in third party system; and (4) last but not least ability to connect to our data sources without a ton of effort."
– Gautam Kamdar, Global Logistics and Corporate Supply Chain Planning Leader, TE Connectivity
TVS Motor Company Ltd.
“Amazon Connect Decisions gives us forward-looking visibility into critical shortages for the same day and the next 3-4 days, delivering a 3-5% reduction in line stoppages so far, with 15-20% expected after full rollout across all plants. In enables proactive action and system-level fixes instead of repeated short-term interventions.”
- Jayaraman Bhaskaran, EVP Manufacturing, TVS Motor Company Ltd.
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