AWS Initiatives and Response to COVID-19

As part of our response to COVID-19, Amazon Web Services (AWS) is providing highly scalable and reliable infrastructure capacity, technical support, and AWS services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses.

To learn about other ways Amazon is responding to COVID-19, please visit the Day One blog.

This page is continually updated with the latest on how we’re supporting our customers, partners, and communities during this time.

AWS Initiatives | Remote Work | Virtual Contact Centers | Distance Learning

Featured story


Intelligently connect to customers using machine learning in the COVID-19 pandemic

ML tools like Amazon Lex and Amazon Connect are just a few of the solutions helping to power the change in how people interact, how we receive information, and how we get help with speed, scale, and accuracy during the pandemic.

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AWS Initiatives

AWS is providing highly scalable and reliable infrastructure capacity, technical support, and services to help customers address their needs and the effects this is having on communities and businesses.

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  • Blog

    Intelligently connect to customers using machine learning in the COVID-19 pandemic

    Tags: Products and Services, Blogs, Public Sector, Customer Stories

    ML tools like Amazon Lex and Amazon Connect are just a few of the solutions helping to power the change in how people interact, how we receive information, and how we get help with speed, scale, and accuracy during the pandemic.

    Launched
    November 5th, 2020
  • Podcast

    Podcast: Building a resilient organization

    Tags: Products and Services, Public Sector

    Is your organization ready for anything? We uncover the importance of business resiliency, from universities to local governments, we discuss how public sector organizations can use the cloud to navigate emergencies and disruptions to maintain business continuity.

    Launched
    October 20th, 2020
  • Blog

    How to build a global, scalable, low-latency, and secure machine learning medical imaging analysis platform on AWS

    Tags: Products and Services, Blogs, Customer Stories

    Grand-challenge.org was established in 2012 for the organization of machine learning challenges in biomedical image analysis, and today brings together 45,000+ registered researchers and clinicians from all over the world to collaborate on creating novel ML solutions in the field.

    Launched
    August 21st, 2020
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Remote Work

AWS remote work and learning solutions allow employees, contact center agents, and students to remain productive and connected while working from home.

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  • Podcast

    Podcast: The future of work

    Tags: Public Sector, Customer Stories

    Cloud computing is changing the future of work. Hear from leaders in healthcare to learn about a multilingual chatbot that provides a better patient experience, and how public sector customers can incorporate modern tech solutions into their standard workflows

    Launched
    August 20th, 2020
  • Blog

    AWS Retail Series: How COVID-19 has accelerated a new digitized normal for retailers

    Tags: Products and Services, Blogs

    World events are accelerating change in the retail industry. As retailers operate through a global pandemic, many are rethinking all aspects of their businesses in order to prepare for the ‘new normal.’

    Launched
    August 6th, 2020
  • Webinar

    How to use AWS tools to build a data driven return-to-work strategy

    Tags: Products and Services, Webinars

    Now Available On-Demand: Organizations across every industry have been forced to shift operating models while maintaining business continuity in response COVID-19.

    Launched
    August 1st, 2020
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Virtual Contact Centers

Agents, supervisors, managers, and administrators can work from home and still be able to perform all of their daily contact center activities.

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  • Blog

    Building multilingual SMS chatbot campaigns to support COVID-19 patients remotely

    Tags: Products and Services, Blogs

    This SMS-based, multilingual home monitoring solution that medical centers and hospitals have deployed to check in with and support their COVID-19 patients daily and is built on a clinical protocol that has been defined by healthcare organizations in assessing for COVID-19 related complications.

    Launched
    June 22nd, 2020
  • Blog

    Keeping organizations running during COVID-19

    Tags: AWS Initiatives, Products and Services, Blogs, Customer Stories

    How AWS’s scale, reach, and reliability is supporting others.

    Launched
    May 11th, 2020
  • Blog

    Chatbots and call centers: Connecting with citizens during critical times

    Tags: Products and Services, Blogs, Public Sector, Customer Stories

    Now more than ever, communities are turning to their public sector organizations for up-to-date information. As community members are trying to stay informed and make decisions in response to COVID-19, website visits and call volumes have grown exponentially.

    Launched
    May 5th, 2020
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Distance Learning

From remote workspaces for students, computer labs, virtual classrooms, and virtual desktops, AWS provides tools to support remote learning and teaching.

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  • Podcast

    Podcast: Back to school

    Tags: Public Sector, Customer Stories

    Education institutions around the world are in a period of digital transformation. Some students are returning to the classroom, some are learning remotely, and some now rely on a blend of in-person and remote options. To learn how AWSis helping to power this shift, the team chatted with education leaders.

    Launched
    September 20th, 2020
  • Blog

    Advice and resources for transitioning to remote learning, from the AWS Educate community

    Tags: Blogs, Public Sector

    Around the globe, the words “unprecedented times” are often heard in the news or in advertisements. Almost every industry is grappling with how to deal with these ongoing changes. It’s especially true within education.

    Launched
    May 21st, 2020
  • AWS Initiatives

    AWS Fix This Podcast: Mission Critical Cloud - Remote Education

    Tags: AWS Initiatives, Products and Services, Public Sector, Customer Stories

    Teresa Carlson, AWS VP, Worldwide Public Sector, and Ann Merrihew, LAUSD, Athabasca University, Pearson dive deep to explore remote education.

    Launched
    May 15th, 2020
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Explore more AWS COVID-19 Resources

See more ways that AWS is helping its customers, partners, and communities during COVID-19.

Additional resources

Training and Certification

Training and Certification

Learn from AWS experts, advance your skills, and build your future in the AWS Cloud.

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Remote work and learning

Remote Work and Learning

AWS provides a set of solutions built on top of the AWS Cloud to help quickly enable remote work for employees, contractors, students, and contact center agents.

Learn more »

Cost Management

Cost Management

Transform your business with cost transparency, control, forecasting, and optimization.

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AWS Blog

AWS Blog

Read about resources and insights from AWS experts.

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