Remote Work & Learning

AWS solutions for remote employees, students, and contact center agents

Organizations are increasingly looking for options for employees to work securely from any location. Whether it is to support work from anywhere, global workforce collaboration, agile end-point management, or to ensure business continuity in face of disasters, organizations want remote work solutions that they can depend on. AWS provides a set of solutions built on top of the AWS Cloud to help quickly enable remote work for employees, contractors, students, and contact center agents.

AWS remote work and learning solutions allow employees, contact center agents, and students to remain productive and connected while working from home. AWS remote work and learning services include remote desktops and applications, tools for communication and collaboration, and contact center solutions that can be deployed quickly at global scale. All of these services offer pay as you go pricing. Get started with a free trial today.

Remote work & learning solutions

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Provide Secure Cloud Desktops for Remote Employees

Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution that helps mobile and remote employees access the applications they need by delivering a cloud desktop accessible anywhere with an internet connection using any supported device. With Amazon WorkSpaces, your remote workers get a fast, responsive desktop of their choice that they can access anywhere, anytime, from any supported device.

Start your free trial now »
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Enable Remote Learning

Amazon AppStream 2.0 is a fully managed application streaming service that allows students to access the applications they need on any computer, whether they're in the classroom, the library, a cafe, or at home. Your students simply open a web browser, choose the application they need, and start learning. With AppStream 2.0, you pay only for the time your students are streaming applications, plus a reduced monthly fee per student. There are no long-term contracts, complex licensing, or termination fees.

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Virtual Contact Center

Amazon Connect enables businesses to have a fully operational contact center that can be operated virtually anywhere. Agents, Supervisors, Managers, and Admins can work at home and still be able to perform all their normal contact center activities. Agents can make and take calls. Supervisors can monitor and coach agents in real time as if they were sitting in the same office. Managers can view dashboards, run reports, monitor service levels, listen to call recordings, and track performance, all from home. You can set up an Amazon Connect contact center in minutes and start providing the best possible customer service.

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Remote Communication & Collaboration

Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application from anywhere. You don’t need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it’s time for your meeting, Amazon Chime will call you on all your devices to ensure you are never late and your meetings start on time.

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Secure Content Collaboration

Amazon WorkDocs makes it easy to collaborate with others from anywhere and lets you easily share content, provide rich feedback, and collaboratively edit documents. You can use Amazon WorkDocs to retire legacy file share infrastructure by moving file shares to the cloud. Amazon WorkDocs lets you integrate with your existing systems, and offers a rich API so that you can develop your own content-rich applications.

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Secure and Scalable Remote Network Access

AWS Client VPN is a fully-managed, pay-as-you-go VPN service that elastically scales to support thousands of remote users. Client VPN is designed so your employees can access any company resource, both within AWS and on premises, from any location, with one console to manage all connections. You can create Client VPN endpoints, associate them with VPC subnets, and set up authorization rules so your users can access the resources they need – whether using laptops or mobile devices.

Benefits

Security from anywhere

Security at AWS starts with our core infrastructure. Custom-built for the cloud and designed to meet the most stringent security requirements in the world, our infrastructure is monitored 24/7 to help ensure the confidentiality, integrity, and availability of your data. You can rely on the AWS global infrastructure, knowing you always control your data, including the ability to encrypt it, move it, and manage retention at any time, whether you are in the office or at home.

Easily scale to meet unpredictable demand

The AWS Global Infrastructure enables companies to be extremely flexible and take advantage of the virtually infinite scalability of the cloud. With AWS, you don’t have to over-provision resources up front to handle peak levels of business activity in the future. Instead, you provision the amount of resources that you actually need. Scale your usage up or down to any size, onboarding tens of thousands of employees, students, or contact center agents in response to normal business cycles or unplanned events.

Get started for free and pay-as-you-go

With only a few clicks, you can set up a free remote worker solution. Pay-as-you-go pricing allows you to easily adapt to changing business needs without over-committing budgets. With AWS, there are no minimum monthly fees, long-term commitments, upfront license charges, and pricing is not based on peak capacity, seats, or maintenance. You pay only for the time you spend interacting with customers or employees.

Get started with these offers

Amazon Chime

AWS will offer free use of all Amazon Chime Pro features for online meetings and video conferencing from March 4, 2020 to June 30, 2020 for all customers that start using Amazon Chime for the first time during this period from their AWS account. This does not include PSTN services or charges related to PSTN services, such as Amazon Chime Voice Connector, call-me or meeting dial-in. Customers who are already using Amazon Chime can also contact their AWS account managers to see if they are eligible for credits for Amazon Chime usage during this period.

Learn more  Additional information 

Amazon Connect

As part of the AWS Free Tier, you can use Amazon Connect for free for the first 12 months with 90 minutes per month, a local direct inward dial (DID) number, 30 minutes per month of local inbound calls, 30 minutes per month of local outbound calls, a US toll-free number with 30 minutes a month of inbound calls, and 500 chat messages per month. To start your free trial, create an Amazon Connect instance in your AWS account and start using the service. To learn how to set up Amazon Connect, see the Getting Started tutorial.

Learn more 

Amazon WorkSpaces

New Amazon WorkSpaces customers can get started immediately with the AWS Free Tier offer for the Amazon WorkSpaces Standard Bundle. Starting April 1st, AWS will offer free use of Amazon WorkSpaces with Standard, Value, and Performance bundles for up to 50 WorkSpaces through June 30, 2020 for all new customers that start using WorkSpaces for the first time during this period from their AWS account.

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Amazon WorkDocs

AWS will offer free use of all Amazon WorkDocs features with 1 TB of storage per user for up to first 50 users from March 16, 2020 to June 30, 2020 for all customers that start using Amazon WorkDocs for the first time during this period from their AWS account. This does not include any Amazon WorkSpaces and WorkDocs bundle offering.

Learn more  Additional information 

Amazon AppStream 2.0

As part of the AWS Free Tier, you can use Amazon AppStream 2.0 free for 40 hours per month of the stream.standard.large instance type when using Image Builder. Stream desktop applications securely to a browser.

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Amazon Chime

AWS will offer free use of all Amazon Chime Pro features for online meetings and video conferencing from March 4, 2020 to June 30, 2020 for all customers that start using Amazon Chime for the first time during this period from their AWS account. This does not include PSTN services or charges related to PSTN services, such as Amazon Chime Voice Connector, call-me or meeting dial-in. Customers who are already using Amazon Chime can also contact their AWS account managers to see if they are eligible for credits for Amazon Chime usage during this period.

Additional information and restrictions on March 4, 2020 to June 30, 2020 offer:

  • You will be charged standard rates for use of Amazon Chime if we determine that you are not eligible for this offer.
  • We may terminate this offer at any time.
  • This offer excludes AWS accounts managed by master payer accounts with previous Amazon Chime billing.
Learn more 

Amazon WorkDocs

AWS will offer free use of all Amazon WorkDocs features with 1 TB of storage per user for up to first 50 users from March 16, 2020 to June 30, 2020 for all customers that start using Amazon WorkDocs for the first time during this period from their AWS account. This does not include any Amazon WorkSpaces and WorkDocs bundle offering.

Additional information and restrictions on March 16, 2020 to June 30, 2020 offer:

  • You will not be eligible for this offer if you or your entity create(s) more than one account to receive additional benefits under this offer.
  • You will be charged standard rates for use of Amazon WorkDocs if we determine that you are not eligible for this offer.
  • We may terminate this offer at any time.
  • You may not use Amazon WorkDocs under this offer to mine for cryptocurrency. If you use Amazon WorkDocs under this offer to mine for cryptocurrency, we may charge you standardrates for your use of Amazon WorkDocs, and we may suspend your right to access or use anyportion or all of the Service Offerings.
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Customer case studies

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“Amazon Chime has provided a platform for us to use a single product for online meetings, voice and video chat, along with in-room conferencing services. Working across any client device using native applications or browser extension, the experience can be seamless for our associates and external meeting participants.”

- Phillip Miller, Head of Infrastructure, Brooks Brothers

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The American Red Cross quickly set up an Amazon Connect contact center to scale their call center support during Hurricane Harvey. They were able to set up a new call center within 48 hours rather than waiting several months with traditional call center approaches. Not only were they able address this immediate need, but they were able to leverage intelligent, modern contact center approaches with Amazon Connect’s skills-based routing, real-time and historical analytics, and AI-powered call sentiment analysis.

Read the full case study »

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MAXIMUS partners with state, federal, and local governments to provide communities with critical health and human service programs. MAXIMUS used Amazon WorkSpaces and SynchroNet CLICK to replace their on-premises VDI infrastructure, empower their remote employees, and accelerate their adoption to the cloud.

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Direct Interactions, a leader in work-at-home contact centers, relies on Amazon Connect to route calls to their remote workforce. Jonas Nicholson, Direct Interactions’ CEO, shared that "When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming Netflix on the same home network. Our previous providers used a licensing model which discouraged our team from letting our agents work less hours. Amazon Connect pay-as-you-go pricing allows us to add new agents simply by creating new users in the Amazon Connect console and it helps us save money by doing so.

With Amazon Connect the toughest part of onboarding new agents is the client content, systems training only takes less than 20 minutes. Our agents have found Amazon Connect to be extremely easy to use, and enables them to be productive within their at home environment. Amazon Connect has been the best thing that could happen to our business. Our agents are happier with the flexibility of their work, we’re glad to give our agents the opportunity to be comfortable in their work environment, and we’ve seen a dramatic decrease in agent churn.”

ROK

“Over the last 10 years, GIS technology evolved from simple desktop apps to powerful GPU based applications with 3D rendering. Today many customers are moving their infrastructure to the cloud, but still run applications like ArcGIS Pro on local computers. This creates two problems for them. First, our customers are mobile and need to work from anywhere. But with GPU based applications becoming the norm, they need to purchase, manage, and operate powerful desktop workstations that aren't mobile. Second, they're spend increasing amounts of time moving 3D GIS data to and from their workstations and the cloud. AppStream 2.0 solves both of these problems. AppStream 2.0 lets our customers work without workstations. They simply manage their applications on AppStream 2.0 and stream them to a browser on their laptop. Also, AppStream 2.0 helps accelerate our customers' GIS workflows. Because AppStream 2.0 runs on AWS, it provides a direct connection to our customers GIS data and infrastructure in cloud.”

– Jason Harris, CTO, ROK Technologies

Additional case studies

Ayuntamiento de Alcobendas

Ayuntamiento de Alcobendas

“Our goals were to enable teleworking for Alcobendas public servants and reduce the management load on our City Council IT professionals. We partnered with Itera Process to implement Amazon WorkSpaces which enables the telework modality, allowing our users to perform their work functions from any location and increase work-life harmony. We also used WorkSpaces to solve our IT management problem, there were too many computers to provision for our IT professionals. We had 10 professionals serving over 1500 public servants and provisioning over 1900 laptops. What took days to provision computers is now done in minutes with Amazon WorkSpaces! We chose WorkSpaces because it was the only solution that worked in which you can forget about managing on-premise infrastructure. As a result, we improved our IT processes and increased the lifecycle of public servants’ workstations."

- Sergio Caballero Benito, Director General de Informática (CIO), Ayuntamiento de Alcobendas.

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Endemol Shine Netherland

“With Amazon WorkSpaces, we can provide new workers with a Windows desktop and the applications they need within hours instead of days. Amazon WorkSpaces makes it easy for workers to use their preferred device and for Endemol Shine Nederland to maintain our security requirements. Because Amazon WorkSpaces is cost effective and requires no upfront payment, we have been able to save 30 percent of our desktop operations costs and 70 percent on capital expenditure.”

- Leon Backbier, IT Manager - Endemol Shine Nederland

EVARI

Evari

“At Evari GIS, we are cloud natives. Since our founding in 2009, Evari GIS has run on AWS. We are confident our commitment to the cloud will continue to be a competitive advantage in the coming years. The GIS market is rapidly evolving with many customers moving to GPU-intensive applications, such as ArcGIS Pro. AppStream 2.0 enabled us to access ArcGIS Pro through any browser on any computer. Our team of consultants simply open a browser and start working. AppStream 2.0 lets us work with customers using ArcGIS Pro from anywhere, and costs at least 70% less than upgrading our current solution. AppStream 2.0 helped us leverage all the advantages of running GIS in the cloud without compromising on price or access to the newest software.”

– Ari Isaak GISP, Founder and CEO, Evari GIS Consulting, Inc.

KOS

KOS (Korean Ophthalmological Society)

“AppStream 2.0 has provided researchers with three great benefits in conducting nationwide eye research. First of all, it eliminates space and time constraints. Secondly, it makes it easy to use traditional desktop-based solutions in the cloud without any development. Last but not least, it provides an easy user experience.”

– Professor Sang Jun Park, ophthalmologist at Seoul National University Bundang Hospitaland assistant administrator of the Epidemiologic Survey Committee of the Korean Ophthalmological Society (KOS)

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Talent Inc.

“With a employees around the world, we needed an easy to manage solution that provided access to applications they needed to work without downloading anything to their local device. The traditional way of supplying laptops was challenging to secure, and with GDPR on the horizon we needed a solution. We considered various virtual desktop solutions, but they were challenging to manage, and our employees only needed access to a few applications. Instead, we chose Amazon AppStream 2.0. With Amazon AppStream 2.0, we simply configured one application image for our users and they now open a browser to access the applications and data they need, with nothing stored on their local device. Amazon AppStream 2.0 allows us to support privacy by design as we expand globally. This not only helps us retain top-notch GDPR compliance, but also prepares us for any new country-level legislation we may see in the coming years.“

– Michael Henderson, CTO at Talent Inc.

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Amazon IT

“As Amazon brings on new subsidiaries, it saves money that would previously have been used for physical infrastructure. “We save millions of dollars for every subsidiary we onboard, because Amazon WorkSpaces can be deployed in many different regions and the solution circumvents the need for physical logistics like shipping hardware and the buildout of network connections. Overall, Amazon WorkSpaces is expected to contribute to an annual savings of more than $17 million for Amazon across all use cases."

–Andrew Blackard, Manager, Client Engineering, Amazon

Articles and blog posts

Working from home? Here's how AWS can help

March 18th, 2020
Jeff Barr

Read now »

Quickly set up remote contact center agents with Amazon Connect

March 18th, 2020
Rob Pittfield

Read now »

New offers to enable work from home from Amazon WorkSpaces and Amazon WorkDocs

March 18th, 2020
Muneer Mirza and Angus Norton

Read now »

Best practices for remote work using Amazon Chime

March 18th, 2020
Joe Trelli 

Read now »

Introducing AWS Client VPN to Securely Access AWS and On-Premises Resources

March 18th, 2020
James Devine
 

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