AWS 服务
专门构建的云产品
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Total results: 1
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合作伙伴解决方案
来自 AWS 合作伙伴的软件、软件即服务或托管型服务
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Total results: 4
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ConnectPath
ConnectPath, powered by CloudHesive provides a Connect-enabled Agent and Supervisor Desktop Experience, including Omnichannel support for SMS, E-Mail, Webhook and agent-to-agent based Channels -
Voice Compass by NLX
Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion. -
Unified Agent Portal (UAP)
Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors. It streamlines voice, chat, social media, email channels, and supports video interactions and is able to accept transfers from virtual agents from any channel. -
SuccessKPI Contact Center Intelligence
Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more.