Amazon Comprehend

Derive and understand valuable insights from text within documents

Uncover valuable insights from text in documents, customer support tickets, product reviews, emails, social media feeds, and more. 

Simplify document processing workflows by extracting text, key phrases, topics, sentiment, and more from documents such as insurance claims. 

Differentiate your business by training a model to classify documents and identify terms, with no machine learning experience required. 

Protect and control who has access to your sensitive data by identifying and redacting Personally Identifiable Information (PII) from documents. 

How it works

Amazon Comprehend is a natural-language processing (NLP) service that uses machine learning to uncover valuable insights and connections in text.
Use-cases_Customer-analytics

Use cases

Mine business and call center analytics

Detect customer sentiment and analyze customer interactions and automatically categorize inbound support requests. Extract insights from customer surveys to improve your products. 

Index and search product reviews

Focus on context by equipping your search engine to index key phrases, entities, and sentiment, not just keywords.

Automate the extraction of insights from packets of legal briefs such as contracts and court records. Further secure your documents by identifying and redacting Personally Identifiable Information (PII).

Process financial documents

Classify and extract entities from financial services documents such as insurance claims or mortgage packages or find relationships between financial events in a financial article. 

How to get started

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