AWS End User Messaging Voice

AWS End User Messaging Voice lets you send automated voice messages and build interactive phone menus using text-to-speech. Deliver appointment reminders, verification codes, payment confirmations, and emergency alerts via voice call — reaching customers even when SMS is not read or received. Handle outbound calls through a unified API, with integration into Lambda, EventBridge, and Amazon Connect.

Send automated voice messages at scale using natural-sounding text-to-speech. Deliver appointment reminders, verification codes, payment confirmations, and emergency alerts via voice call — reaching customers even when SMS is not read or received. Choose from multiple voices and languages to match your brand and audience.

Build intelligent phone menus that route callers based on their input. Collect information, authenticate users, and direct calls to appropriate destinations — all through programmable voice workflows. Connect IVR logic to Lambda functions for dynamic menu generation, database lookups, and integration with your business systems.

Fine-tune every voice interaction with SSML markup for natural pacing, emphasis, and pronunciation. Choose from 60+ Amazon Polly voices across multiple languages. Set per-minute spend caps, delivery time-to-live windows up to 72 hours, and protect configurations to enforce country-level sending rules. Enable message feedback to track whether calls are answered and completed — and use dry run mode to validate before sending.