AWS Partner-Led Support
Why AWS Support?
Benefits
Learn the latest best practices
Learn the latest best practices with a curated training plan that offers troubleshooting lessons on frequently escalated issues for our most widely adopted AWS services.
Accelerate customer issue resolution
Accelerate customer issue resolution with secure access to AWS Diagnostic Tools used by AWS Support.
Scalable pricing as you grow
Scalable pricing as you grow your AWS footprint, with the opportunity to showcase Backed by AWS Support to help customers easily identify partners who offer AWS Partner-Led Support.
24/7 premium access to AWS experts
24/7 premium access to AWS experts, including AWS specialist Technical Account Managers (TAMs), a 15-minute case response time for high severity issues, and a concierge service to address your specific account and billing needs.
Proactive Reviews
Proactive planning
Partner Security Reviews
Technical Account Management
Consultative Guidance
Access to subject matter experts
Technical and Billing Support
Enhanced Technical Support
24x7 access to Cloud Support Engineers is available via phone, chat, and web. Response times for business critical system down is under 15 minutes, production system down is less than an hour, production system impaired is less than 4 hours, system impaired is under 12 hours, while general guidance is within 24 hours.
Billing and Account Management
AWS billing and account experts specialize in working with you to implement best practices for managing your end customer fleet across both single-tenant and multi-tenant organizations.
Third-Party Software Support
Get guidance, configuration, and troubleshooting of your customers’ AWS interoperability issues with many common operating systems, platforms, and application stack components.