Series 11: Extreme Personalisation
As consumer expectations rise, hyper-personalisation is poised to deliver — from AI agents that will use the Web for you, to body scanning that will produce a perfect fit.
Where tech innovation meets customer experience
In this show, hear from forward-thinking companies who are turning to cutting-edge technologies to deliver hyper-personalised experiences at scale.
Explore the stories
Hear how to elevate the customer experience in the era of extreme personalisation.
Bodd: Insights for every body
Bodd’s groundbreaking 3D body scanning tech captures rich human body data for instant, accurate apparel sizing. Founder and CEO Rob Fisher reveals how Bodd is cutting fitting times from hours to seconds—and unlocking powerful insights that could transform industries from fashion retail to healthcare.
Unlock the secret to next-level personalisation
Innovative companies are harnessing new technologies to deliver highly-personalised experiences at scale. Bestselling author Peter Hinssen shares how retailers can leverage information and intelligence to meet rising consumer expectations—capturing and analysing data to elevate every customer interaction.
Agentic AI: From automated to autonomous
Discover the next evolution of artificial intelligence: autonomous, goal-oriented AI agents. AWS Chief Technologist Olivier Klein breaks down the top 5 things to know about new agentic AI models—and how their powerful reasoning and decision-making capabilities will reshape the retail customer experience.