Design services for success
Design thinking is a user-first approach to transformation that is essential for successful and cost-effective modernization, say Chris Goh, of Customer Oriented Registration & Licensing, Queensland, Australia, and Jane Treadwell, of Amazon Web Services's government transformation team. Listen to citizens and you learn some surprising lessons, including about how they use your services, they report.
Research in focus
Agile action approach shows results
U.K. civil servant Rose Mortada and Amazon Web Services digital advisor Mike Beaven explain how to achieve fast results with empowered teams, so that the most senior stakeholders support radical reform programs at pace. They explain how to use an agile approach that listens to service users and responds to the lessons.
Transform services securely
The latest insight from the AWS Institute Transformation Essentials series looks at why security is so central to modernizing public services. New technology needs a new approach, says Alex Meek-Holmes, who was responsible for making the U.K. a safe place to be online.
Use what works
Accelerate modernization by using standards and codes that others have tried, tested, and made freely available, say AWS experts Caroline Mulligan and Peter Herlihy. They explain how public service leaders can save money and time by building on what has worked for others. They have also created an online repository, Open Government Solutions on AWS.
Start small to make big transformation
Successful nation-scale government modernization starts with small initiatives that can scale with the right people and direction. The latest insight from the AWS Institute Transformation Essentials series focuses on how to get reform programs off the ground.
Beyond the digital status quo
Governments see the risk of technological transformation but they don't fully calculate the risk of not embracing digital transformation. The Canada Public Policy Forum (PPF) first reported on this issue in 2019, with AWS Institute support in The Risk of the Digital Status Quo. The PPF revisits the issues in light of the COVID-19 pandemic's impact on the speed and scale of reform in Beyond the Digital Status Quo.
Cloud technology: guidance for the public sector
How can state agencies successfully deploy cloud technology? Find best practices from across Europe with a special focus on Ireland.
New Digital Development Index of States
Bridging the digital divide through upskilling
The global skills gap affects the economic wellbeing of individuals and communities.
Education and industry are mostly tasked with solving it. But how can governments be part
of the solution, and why are cloud skills so important?
Best practices learned during COVID-19
The AWS Institute hosted a video panel to highlight how public sector organizations around the world are using cloud technology to address problems that emerged with COVID-19.
Five digital trends in Chile
Chile’s health services were able to better respond to the COVID19 crisis because they had adopted digital technology in recent years, argues Jana Nelson, Latin America lead for the AWS Institute. She explores five trends putting Chile at the forefront of public service transformation in this La Tercera article, written with AWS’ education sector lead in Chile, Pamela Orbenes.
The public sector modernization paradox and how to overcome it
How can public sector teams make big, complex change happen? AWS government transformation EMEA lead Mike Beaven offers suggestions.
AWS Institute Executive Education
AWS Institute offers a complementary Executive Education program to equip senior public servants and elected officials with the knowledge to lead digital transformation. You will be part of a small cohort learning from global thought leaders and practitioners. The three-module program fosters peer-to-peer learning and support and offers a library of master class lectures.