These AWS Non-Payment and Service Continuity Terms describe certain actions AWS can take if you fail to pay amounts owed to AWS when due in accordance with the terms of your Agreement.

Account Suspension and Closure for Non-Payment

If you fail to pay amounts owed to AWS when due in accordance with your Agreement, AWS can, upon notice to you, limit new or existing resource usage, suspend access to your AWS account, or both. It is your responsibility to retrieve any data from your account prior to any limitation or suspension to minimize disruption to your business. If you do not pay all amounts owed within 30 days of account suspension, AWS can close your account. Once AWS closes your account, you have 60 days to reopen your account before it is permanently closed and the remaining content and resources are deleted. This 60-day period is the “post-closure period.” During the post-closure period, you cannot access Your Content or AWS Services unless you reopen your account. To reopen your account, (1) you must contact AWS Support as soon as possible, and (2) AWS must receive full payment of any outstanding balance, along with the invoice ID and any other information requested by AWS, by no later than the 30^th day of the post-closure period to account for banking transfer delays, processing time, and other circumstances that could prevent AWS from processing your payment before the post-closure period expires. After the post-closure period expires, AWS will permanently close your account and, subject to any applicable data retention period under your Agreement, delete any remaining data and resources in accordance with the AWS account closure documentation.

It is your responsibility to back up or retrieve any data prior to account suspension and closure. AWS has no obligation to prevent data loss or deletion resulting from account suspension and closure in accordance with these terms.

Termination of Active Resources for Non-Payment

In addition to limiting new or existing resource usage and account suspension, if you fail to pay amounts owed to AWS when due in accordance with your Agreement, AWS has the right, upon notice to you, to terminate your Active Resources. “Active Resources” means any Service or component of a Service provisioned for you, or actively processing or computing on your behalf, including, without limitation, compute instances, serverless functions, accelerators, model training and inference jobs, and in-memory caches.

Data Loss and Your Backup Obligation

If we terminate any of your Active Resources, any Non-Persistent Data associated with those Active Resources will be permanently lost. “Non-Persistent Data” means data that exists in a transient or temporary state on an Active Resource, including data held in volatile memory, instance store volumes, temporary caches, in-process data, or in a runtime state, that ceases to exist when the Active Resource is terminated or stopped.

Additionally, depending on your configuration, other data associated with an Active Resource—such as EBS volumes configured to delete on termination—might also be permanently lost when that Active Resource is terminated.

It is your responsibility to back up or retrieve any data associated with your Active Resources prior to termination. AWS has no obligation to prevent data loss or deletion resulting from the termination of your Active Resources in accordance with these terms. To protect your data, we recommend you take steps such as the following on a regular basis:

• Create Amazon EBS snapshots. You can preserve data on Amazon EBS volumes attached to your instances by creating point-in-time snapshots. For more information, see here on how to preserve data when an instance is terminated.
• Configure EBS volumes to persist on termination. By default, the root EBS volume is deleted when an instance is terminated. However, you can change the delete-on-termination behavior for any EBS volume so that EBS volumes persist after termination. For more information on how to configure Amazon EBS, see here.
• Back up data to persistent storage. Copy any critical data from instance store volumes or in-memory caches to durable storage services (such as Amazon S3 or Amazon EBS) on a regular basis. Data on instance store volumes is lost when an instance is stopped, hibernated, or terminated.
• Maintain redundancy. Configure your workloads with appropriate redundancy and failover so that termination of any single resource does not result in unrecoverable data loss.

Restoration of Terminated Resources

Restoration of Active Resources following resource termination is subject to (a) your payment of all amounts owed to AWS and (b) availability of the applicable resource. Restoration of Active Resources is not available after your AWS account is permanently closed.

Billing Support and Contact Information

If you have questions about your invoice or need assistance resolving a payment issue, AWS offers the following support resources:

• AWS Billing and Cost Management Console—Access the AWS Billing and Cost Management Console to review your charges, payment methods, and billing history.
• Contact AWS Support—Contact AWS Support if you have any inquiries or appeals regarding your invoice, or if you believe an invoice contains an error.