Amazon Location Service

Travel and Hospitality

Travel and hospitality companies can harness location services to enhance the customer experience and optimize operations. By understanding the geographic distribution of their customers, these companies can personalize travel recommendations, hotel bookings, and loyalty programs based on the user's location. Location-based analytics also enable hospitality providers to track the movements of guests and staff, optimizing resource utilization and improving emergency response. Additionally, location services allow travel companies to deliver location-aware notifications, such as updates on flight status or nearby dining options, keeping customers informed and engaged throughout their journey.

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Key Benefits

Visualize trips and hospitality venues

Create interactive maps and visualizations that help customers explore destinations, plan trips, and discover nearby accommodations and attractions

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Personalized travel recommendations

Use location data to tailor trips, hotel bookings, and update flight status based on the customer's geographic location and preferences

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Streamlined customer experiences

Location-aware lodging reservation improves guest experience with updated availability, personalized recommendations, and seamless booking

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Use Cases

Elevate the guest experience

Deliver a more personalized, location-aware experience for your hotel guests. Trigger tailored offers, recommendations, and digital concierge services as guests approach or move around your property. Provide maps of your properties to help guests easily find their rooms, amenities, and other destinations. Enhance your mobile apps with location-aware features that streamline the guest journey, such as wayfinding assistance and location-triggered notifications.

Optimize Workflows and Safeguard Asset

Track the real-time locations of your hotel equipment, vehicles, and staff. Leverage this location data to streamline workflows, improve resource utilization, and enhance overall operational efficiency. Set up geofences to monitor the movements of high-value assets, alerting you to any unauthorized access or removal. Analyze location patterns to identify opportunities for further operational improvements and cost savings.

Improve events and venue experiences

Enhance your venue management and event planning capabilities. Leverage location data to optimize the layout and resource allocation for conferences, concerts, and other events. Monitor attendee movements and foot traffic patterns in real-time to improve wayfinding, reduce congestion, and deliver a seamless event experience. Provide location-based services and experiences to your participants, such as location-triggered notifications. Drive higher engagement, operational efficiency, and customer satisfaction for your hospitality business.

Empower your hospitality workforce

Gain visibility into the real-time locations and movements of your hotel staff, housekeepers, and maintenance personnel. Leverage this location data to improve scheduling, dispatching, and productivity across your hospitality workforce. Identify optimization opportunities by analyzing patterns in employee movements, enabling you to refine shift planning and work assignments. Enhance safety and security by monitoring the locations of your staff in real-time, empowering you to respond quickly to any emergencies or incidents.