AWS Support plans provide proactive, strategic, and troubleshooting capabilities to improve your operational resiliency and optimize workloads for performance, risk reduction, and cost control. Support customers can effectively leverage AWS services, adhere to best practices for cloud performance and efficiency, and get tailored recommendations to suit their unique needs.

With flexible monthly pricing, AWS offers three higher tier support plans: Business, Enterprise On-Ramp, and Enterprise Support.

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For running production workloads on AWS, customers can opt for AWS Business Support. Starting at $100 per month, you get AWS Support Automation Workflows, 24/7 access to Cloud Support Engineers via phone, chat, and web, and access to AWS Trusted Advisor.

If you are a medium-sized business expecting to run production workloads, the Business Support Plan offers less than 1-hour response times for product system down cases, and round-the-clock access to cloud experts to optimize your AWS usage.

Choose AWS Enterprise On-Ramp for business-critical or production workloads on AWS when rapid response and expert cloud optimization are paramount.

With Enterprise On-Ramp, you get access to many of the features of Enterprise Support, including 24x7 technical support from elite engineers, access to a pool of Technical Account Managers, fast response times, and tools and technology to automatically manage health of your environment. Customers receive less than 30 minute response times for business-critical system down

For businesses operating large-scale, mission-critical workloads, opting for AWS Enterprise Support offers:

• 15-minute response times for mission-critical system down.
• Access to AWS Countdown Standard. AWS Countdown is designed for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events. Strategic Business Reviews, Cost-Optimization Workshops, and Well-Architected Reviews to improve your cloud architecture.
• A Dedicated Technical Account Manager (TAM) for personalized guidance.
  
• To proactively manage incidents, the plan incorporates AWS Incident Detection and Response. This feature helps reduce failures and accelerate recovery with 24x7 monitoring by a team of Incident Management Engineers.

AWS Countdown Premium (available for an additional fee) helps you increase your infrastructure investment return by accelerating migrations and modernizations, and enabling you to deliver high impact go-live events and achieve your business goals.  

An AWS Support plan can proactively manage resources, improve system reliability, and mitigate risks like system downtime, data loss, or security breaches. As your needs evolve, you can easily upgrade your AWS Support plan.

To upgrade to AWS Business Support,

• Sign in to the AWS Support Plans console.
• Choose ‘Change’ next to your current plan.
• Compare the plans and select ‘Review upgrade’ for the desired plan.
• Agree to the new plan.

To upgrade to AWS Enterprise On-Ramp or AWS Enterprise Support, contact sales.

To sign up for AWS Countdown Premium, visit the AWS Support plans console.

To determine if it’s time to upgrade your AWS Support plan, begin by identifying events that could necessitate an upgrade. Here are a few:

Transitioning to a production environment necessitates readiness for high traffic and potential system downtime.

If you're launching a small-scale or non-critical application, upgrading to the Business Support Plan is an economical choice. It offers best-practice guidance and email support during business hours, and fast response times for production system down issues.

To further enhance the launch of your cloud project, AWS Countdown Premium provides launch planning and access to subject matter expertise, facilitating a smooth transition from design to post-launch retrospectives.

Cloud migration can be a complex process, with potential challenges such as a lack of in-house AWS expertise or the need for assistance planning and executing the migration.

For large-scale migrations, consider adding AWS Countdown Premium to your current AWS Support plan. Engage with designated specialist engineers to receive context-specific guidance and troubleshooting. AWS Countdown Premium is available for an additional fee with AWS Business Support, AWS Enterprise On-Ramp, and AWS Enterprise Support.  

As your needs surpass simple solutions, comprehensive support may be beneficial. This can save time spent on AWS service management and ensure quicker responses.

Upgrading to the AWS Enterprise On-Ramp, or AWS Enterprise Support plans grants access to fast response times, proactive capabilities, and technical account management.  

If your AWS applications are business-critical, require high availability and strict Service Level Agreements (SLAs) adherence, any downtime or performance issues could have a significant impact.

Opt for the AWS Enterprise Support plan for tailored insights from a Technical Account Manager and a team of AWS experts. Customers on AWS Enterprise Support can experience more than 15% cost-savings across select services when compared with customers with similar total AWS spend on other tiers of AWS Support.  

For any organization, whether small or large, Business Continuity and Disaster Recovery (BCDR) plans ensure swift recovery and minimal operational disruption.

Opting for AWS Incident Detection and Response offers eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. It achieves these objectives by ensuring that there is joint preparation with AWS to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage you on a call bridge within 5 minutes of a critical alarm. AWS Incident Detection and Response is available for an additional fee.

For organizations aiming to expand their AWS technical skills and capabilities, teams often invest substantial time learning AWS services and figuring out its complexities.

Upgrading to the AWS Business Support plan offers business hours email access to Cloud Support Engineers and customer service, aiding in the growth of your technical proficiency. This plan is more affordable and can provide sufficient support for smaller teams or less complex use cases.  

When deploying a hybrid cloud architecture, you run workloads on-premises and the AWS cloud. This becomes complex, especially when beginning to migrate workloads to the AWS cloud or managing a network of diverse resources.

Upgrading to the AWS Enterprise On-Ramp or AWS Enterprise Support plan offers access to Technical Account Managers and AWS experts who can provide in-depth guidance on managing resources across various environments, ensuring seamless integration, and addressing security and compliance challenges. This support is invaluable during the deployment process.  

When businesses grow, they demand more resources and services for optimal performance. This need is signaled by increased traffic, greater storage or compute power requirements, and the need for advanced AWS services.

Opting for a Business, Enterprise On-Ramp or Enterprise Support plan provides 24/7 technical support and architectural guidance for efficient scaling. The benefits include quicker response times, enhanced operational efficiency, and possible cost savings through resource optimization.

Strategically upgrading to the right AWS support plan promises scalability, flexibility, and efficiency. AWS Support offers a comprehensive suite of products and services that suit your needs and budget.