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Kone on AWS

KONE, a global leader in elevator and escalator solutions, leverages AWS technologies to enhance urban mobility and safety for millions of people daily. By utilizing AWS's cloud services, IoT capabilities, and artificial intelligence, KONE connects and optimizes its equipment, enabling predictive maintenance, improved efficiency, and enhanced passenger experiences. This collaboration between KONE and AWS demonstrates how cloud technology can be harnessed to create smarter, safer urban environments, improving the flow of urban life and setting new standards for innovation in the building technology industry.

Kone's Cloud Journey

KONE Uses Amazon Bedrock to Speed Resolution and Improve Service

2025

KONE is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to speed up elevator and escalator maintenance. Accessing foundation model Claude 3 through Amazon Bedrock, the company created the Technician Assistant. As Amy Chen, senior vice president and chief innovation officer, says, generative AI is making a positive impact on technicians’ work and helping to deliver a better service to customers.

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KONE Uses AWS to Power Safer, More Efficient Urban Transport

2025

Rush-hour crowding in metro stations can cause various challenges which could be dangerous at times as bottlenecks can build, with risks of accidents or stampedes. KONE saw a pressing need of station operators and managers to reduce the risk of accidents, improve passenger safety, and secure the flow of millions of daily journeys.

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AWS Innovation with KONE | Innovation Ambassadors

2023

In this Amazon Web Services (AWS) Innovation Ambassadors episode, we hear how KONE is delivering safer, smarter, more sustainable experiences at scale. Using AWS Internet of Things (IoT) service AWS IoT TwinMaker and working with the AWS Prototyping team, KONE can create 3D digital representations of physical structures, helping to improve people’s journeys through urban spaces.

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The technology core we built on AWS is a backbone on which we can scale, innovate in the market, and differentiate ourselves in the best urban flow experience.

Ashish Agrawal

Chief Information Officer, KONE

Discover more on Kone's cloud journey

KONE Unlocks New Efficiencies Using AWS IoT

About Kone

Providing elevator, escalator, and automatic door solutions, KONE is a global leader in the industry and a trusted partner throughout both the building and equipment lifecycle. In 2023, KONE had annual sales of EUR 11.0 billion and over 60,000 employees in more than 60 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

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