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Legal & General on AWS
Using AWS, Legal & General's UK Retirement Retail Division has transformed its operations—from automated document processing to intelligent data extraction—while enabling faster customer service for millions of pension members and creating new opportunities for AI-driven innovation across their business.
Legal & General use AWS AI to transform Customer Experience, Speed, and Productivity
Imagine you have over 5 million customers who send in paper forms amounting to 5,000 pieces daily. To best serve your customers—and to meet regulatory requirements—you need a way to process all these documents quickly and accurately. To meet this challenge, financial services firm Legal & General (L&G) modernized the daily ingestion of thousands of pension documents for its UK retail retirements division (RRD) using Amazon Web Services (AWS). L&G’s UK RRD migrated from its legacy scanning solution to AWS, using artificial intelligence (AI)–powered services. As a result, the division improved document processing speed, compliance with its regulatory service level agreements (SLAs), and staff productivity.
Using AWS, we now have a much more robust, elastic, and event driven architecture.
Tariq Surty IT Director
Retail Retirements DivisionAbout Legal & General
Legal & General is a leading UK financial services group and major global investor. Its three divisions enable it to invest capital over the long term. Along with growing its pension risk transfer business, its strategy focuses on asset management, including by opening up private markets to more of its clients. Meanwhile, the retail business is focused on building lifelong relationships with customers as they save for retirement.
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