Resolution Life Improves Customer Experience and Data Management Using AWS

Resolution Life US is a new digital insurance carrier formed through the acquisition of Voya Financial’s life insurance division and backed by Resolution Life. It has embarked on a bold journey to create a modern digital experience for all of its stakeholders and customers. Resolution Life serves 1.1 million policyholders and manages assets of $29 billion in the US.

In this video, Mittal Bhiogade, chief IT architect at Resolution Life US, discusses how the company uses Amazon Web Services (AWS) data, analytics, and artificial intelligence and machine learning (AI/ML) tools to integrate data from multiple sources and deliver a seamless, one-click approach to the customer experience.