Posted On: Jun 25, 2018
You can now use Amazon Lex chatbots with Amazon Connect in the US West (Oregon) AWS region. Using Amazon Lex, a service that allows you to create intelligent conversational chatbots, you can turn your Amazon Connect contact flows into natural conversations. Callers to your Amazon Connect contact center can interact with an Amazon Lex chatbot and perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment, without needing to speak to an agent.
Amazon Lex and Amazon Connect can be used together in the US West (Oregon) and the US-East (Northern Virginia) AWS regions. To learn more about using Amazon Lex chatbots with Amazon Connect, visit the Amazon Lex Chatbot web page. There are no additional Amazon Connect charges to use Amazon Lex chatbots in your contact flows, but you will be billed for Amazon Lex usage. You can find out more about Amazon Connect, a self-service, cloud contact center, by visiting the Amazon Connect website.