Posted On: Oct 9, 2018
Amazon Connect will be available in the Asia Pacific (Tokyo) AWS Region in the coming months, which lets businesses in Japan offer the best possible customer service experience to their customers. The expansion into Tokyo provides you more options to provision your Amazon Connect cloud contact center with the other AWS services you use.
Amazon Connect is an easy-to-use, self-service, cloud contact center service you can use to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can create an Amazon Connect cloud contact center with just a few clicks in the Amazon Connect console, allowing your agents to be up and ready to take calls within minutes.