Posted On: Dec 19, 2018

We are pleased to announce that Support Center is now available in AWS GovCloud (US) Regions, allowing access with GovCloud account credentials. Support Center is the console through which AWS customers are able to create and view support cases and gain access to AWS Support knowledge articles and videos.

Previously, access to Support Center was only available to commercial account credentials that had the appropriate permissions. With this launch, GovCloud customers can now make use of their GovCloud credentials to access Support Center to create and view support cases. Access to Support Center in the standard AWS Management Console will still be available, but, as before, will require commercial account credentials to create and view support cases.

To get started, visit the Support Center console in AWS GovCloud (US). To learn more about AWS Support in AWS GovCloud (US), visit the Support product FAQs.