Posted On: Apr 4, 2019
Amazon Connect now supports claiming phone numbers in Puerto Rico. This enables you to provide local telephony support to end-customers in Puerto Rico. Additionally, outbound dialing rates to Puerto Rico have been reduced by 59% in the US East (N. Virginia) and US West (Oregon) regions.
To get started, you can claim a Puerto Rico phone number with a 787 or 939 area code on the Phone Numbers page in Amazon Connect; see Claiming Phone Numbers in the Amazon Connect User Guide for more details. Puerto Rico numbers are available in the US East (N. Virginia) and US West (Oregon) regions. There is no additional charge beyond standard pricing for Amazon Connect service usage and associated telephony rates. To learn more about Amazon Connect, please visit the Amazon Connect website.