Posted On: May 24, 2019

Starting today, Amazon Connect pricing for US Inbound Direct Inward Dial (DID) has decreased from $0.0030 to $0.0022 per minute, and US Outbound has decreased from $0.0065 to $0.0048 per minute.

Amazon Connect is an easy-to-use, self-service, cloud contact center service you can use to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can create an Amazon Connect cloud contact center with just a few clicks in the Amazon Connect console, allowing your agents to be up and ready to take calls within minutes.

For a list of regions where Amazon Connect is available, see the AWS Region table. First time Amazon Connect customers can try the service by using the AWS Free Tier. Visit the Amazon Connect website to learn more about Amazon Connect.