Amazon Connect Customer supports inline attachment previews
Amazon Connect Customer lets agents preview attachments directly in the agent workspace, reducing contact handling time and limiting the need to download sensitive customer information. Agents can preview PDFs, images, and text files across email, chat, and cases, navigate between attachments, and view multi-page documents without leaving the conversation.
Amazon Connect Customer attachment previews is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions.
To learn more and get started, please refer to the help documentation or visit the Amazon Connect Customer website.