Amazon Fraud Detector customers

AWS Fraud Prevention protects AWS and its customers from fraud and abuse.

“At AWS, we use Amazon Fraud Detector to protect our customers and our own business. Amazon Fraud Detector is particularly useful when we enter new markets or geographies, since the enrichment of inputs like IP Address and Email Address provides an immediate boost even when we do not have robust historical data. By using Amazon Fraud Detector’s automated Online Fraud Insights model, we started capturing 35% more fraudulent account signups in new geographies. Moreover, Amazon Fraud Detector allows us to train models for new parts of our business in half a day – the process previously took at least a week.”

Tim Wallach, Head of Fraud Prevention - AWS

SLA Digital creates new revenue streams for mobile operators and online merchants around the world through seamless and secure carrier billing solutions. SLA Digital provides a carrier billing platform that enables merchants to easily connect with mobile operators; reducing costs, operational risks, and time to market for both parties. As a payment aggregator, identifying and preventing fraudulent transactions is crucial to SLA Digital’s business.

"Twelve months ago, we were looking for a fraud detection solution that didn’t require us to invest heavily in our own machine learning expertise. With transparent pay-as-you-use pricing, Amazon Fraud Detector helped us to easily create and incorporate an effective and affordable new machine learning model into our existing setup."

Richard Fisher, Head of Technology - SLA Digital

FlightHub Group makes travel accessible, allowing more people to visit new places and explore new cultures. With over 5 million customers served per year, their goal is to provide travelers with the cheapest flights available, along with optimal itineraries and exceptional customer service. One of the highest priorities for FlightHub's Fraud Prevention team is discerning a value-conscious traveler seeking an affordable airline ticket from fraudsters seeking to buy tickets with stolen credit cards.

"Since introducing Amazon Fraud Detector, our abort rate has dropped below 2% (vs. 5% previously). Additionally, our chargeback rate is the lowest it’s ever been since the company’s inception. The business can now accept more checkouts that our past models would have flagged as risky and turned away. But perhaps the best thing is we’re getting these great results with roughly the same operational costs as before. All of this results in an increased number of bookings and revenues, along with a decrease in losses due to chargebacks."

Drayton Williams, Fraud Investigations Manager - FlightHub

Omnyex is a wholesaler of digital products headquartered in Dubai, operating multiple ecommerce websites including CDKeys.com. Omnyex delivers a trustworthy, reliable, and fast purchasing experience that delivers game keys to customers as quickly as possible so that they can make purchases with confidence and spend more time playing.

"With Amazon Fraud Detector, we reduced fraudulent transactions by 6%. At the same time, we’ve been able to automate checkout fulfillment on more than 90% of the transactions that would have previously been flagged for manual review. Now, we’re manually reviewing less than 1% of our transactions—down from 10%.

Since we implemented this service, we’ve seen a significant improvement in our Trustpilot score, and we know it’s a result of this checkout detection automation, as well as additional enhancements we are consistently making on the website. Trust is a big part of our value to customers, so that’s a huge win for our business."

Kevin Cole, Operations Director - Omnyex

Qantas Loyalty is an innovative data-led business that drives customer and partner loyalty through Qantas Frequent Flyer and Qantas Business Rewards programs. Over 12 million members are rewarded with Qantas Points across a range of categories, including travel, financial services, retail, health and wellbeing, food and wine, and small business services.

"Amazon Fraud Detector has been a great addition to our Fraud detection and mitigation capability. The ability to write custom rules that apply to our unique situation, train ML models on-demand, and seamless integration with other AWS services has enabled us to make decisions quickly and intelligently while retaining complete control of the platform. AWS was very helpful during the proof of concept stage and has been adding new features to the platform inline with Fraud trends."

Mary Criniti, CTO - Qantas Loyalty

Duda is a professional web design platform for all companies that offer web design services to small businesses. The company serves all types of customers, from freelance web professionals and digital agencies, to the largest hosting companies, SaaS platforms and online publishers in the world.

“The rules-based fraud detection approach we developed for our web design platform has been successful at stopping bad actors, but as our business has grown we recognize the need to continuously improve. Some of the approaches we tried were preventing fraud but came at a cost to our customer experience. We started investigating machine learning (ML) based approaches that would help us balance improving fraud prevention with maintaining a painless customer experience that we could get up and running quickly. Amazon Fraud Detector is exactly what we needed: a cloud-based fraud detection service that would allow us to easily create customized ML models and integrate with our existing approach. We found the process of building and deploying a ML-based fraud “detector” was easy and could be accomplished with our existing resources. With Amazon Fraud Detector we have been able to further improve accuracy and seen a double digit drop in false negatives, enabling us to catch more bad actors. In addition, we have saved countless hours of effort that would have been required to build an ML based approach from scratch and integrate it with our existing solution. We see lots of potential to expand our use of Amazon Fraud Detector to help us provide the secure, painless web design experience that our customers expect.”

Amir Glatt, Co-Founder and CTO - Duda

GoDaddy is the world’s largest services platform for entrepreneurs around the globe and is on a mission to empower their worldwide community of 19+ million customers and entrepreneurs everywhere by giving them all the help and tools they need to grow
online.

“GoDaddy is committed to preventing fraudulent accounts and we’re continually bolstering our capabilities to automatically detect such accounts during sign-up. We recently began using Amazon Fraud Detector and we’re pleased that it offers low cost of implementation and a self-service approach to building a machine learning model that is customized to our business. The model can be easily deployed and used in our new account process without impacting the signup experience for legitimate customers. The model we built with Amazon Fraud Detector is able to detect likely fraudulent sign-ups immediately, so we’re very pleased with the results and look forward to accomplishing more.”

John Kercheval, Senior Director, Identity Services Group - GoDaddy

ActiveCampaign is a marketing automation provider supporting over 100,000 SMBs around the globe. Our mission is to help growing businesses make meaningful connections and engage with their customers. That's why we built ActiveCampaign—so that growing businesses could have the tools they need to save time, connect with customers, and grow. Our specialties are email marketing, marketing automation, and sales automation.

"In Q1/Q2 2020 we experienced a spike in accounts being used for phishing attacks. As a result, we needed to supplement our existing homegrown solution with stronger transaction data and signals to identify bad actors sooner. A scalable solution based on predictive machine-learning was important to us as a growing business ourselves. Amazon Fraud Detector made it easy to build a model using our own data that accurately identifies account signups that result in phishing attacks. More importantly, we were able to get these results with a very low false positive rate, which means no additional work for our operations staff. Amazon Fraud Detector has a competitive pricing model and we can easily integrate the model into our existing workflow."

Alex Burch, Senior Email Operations Engineer - ActiveCampaign

Truevo makes simple, intuitive and user-friendly payment products that allow their clients to receive payments effortlessly, so they can focus on growing their businesses.

“Amazon Fraud Detector has enabled us to drastically improve operations, increase our flexibility to respond to bad actors, and have greater control of systems and processes. Initially, we were exploring an in-house and 3rd party solution. When Amazon Fraud Detector was announced, we immediately changed course. We have been an AWS customer for many years and have great trust in Amazon’s products. With Amazon Fraud Detector, we are no longer bound by the conventional limitations of on-premise or SaaS offerings. Instead, we have the flexibility to adapt a Machine Learning powered service to meet our needs and the ability to use AWS’s rules-only option while easily scaling to full Machine Learning capabilities when needed. This saved Truevo 3-6 months in development! In fact, we deployed our first prototype model within 30 minutes.

Overall, we are operating with greater confidence in our ability to detect fraud in real-time. We are better equipped to deploy rule detections when we notice odd activity that we may not fully understand, but need to stop. We are able to respond and adapt to ever-changing regulatory and scheme requirements allowing us to stay on top of our game.”

Charles Grech, COO, Truevo

A pioneer in online shopping, Clearly has grown to one of the largest online eyewear retailers in the world, providing customers across Canada, the US, Australia and New Zealand with glasses, sunglasses, contact lenses, and other eye health products. Through its mission to eliminate poor vision, Clearly strives to make eyewear affordable and accessible for everyone.

“At Clearly we are constantly looking for ways to improve our unparalleled customer service while also better protecting our business. Our previous fraud detection solution involved reactively hard-coding rules based on past fraud attempts and manually investigating all suspicious transactions. This resulted in us missing a large amount of fraud, delaying customers’ orders due to manual reviews, and driving up our fulfillment costs. We were hesitant to explore an ML solution since we needed to move quickly and didn’t have a tenured ML team, but with Amazon Fraud Detector we were able to deploy an accurate and reliable fraud prevention solution in just a few weeks. Now, we capture more fraud and send fewer orders to manual review, saving us thousands of dollars per week.”

Dr. Ziv Pollak, Machine Learning Team Leader - Clearly

ICONY GmbH is a small company with 15 employees who work every day to provide users in the ICONY network with the best service and a lot of fun when looking for a partner. Read more at: ICONY: Detecting and Handling Fake Accounts with Amazon Fraud Detector.

“After implementing this fraud detection solution, the ICONY support team saw the time they spent dealing with fake and spam accounts fall by 77%. This freed up the team to deal with individual user checks, which immediately improved quality on the platform and caused fraud reports from the community to drop by 63%. Moreover, the number of registered users returning to the platform has increased 4.13%. With less harassment from fake accounts and scammers, users feel more comfortable on the platform and enjoy using it.

Uwe Thomas, CEO – ICONY GmbH
 

Wuzzon is an app marketing agency that is committed to aid app owners grow and activate their user acquisition by helping them set up a complete marketing plan, including user acquisition, app store optimization and re-engagement strategies.

“By implementing Amazon Fraud Detector into the WuzzTrack system, Wuzzon now has a much more robust and reliable fraud detection solution, which can also detect more novel fraud techniques. The implementation was quick and easy and the results were even better than initially hoped. In some extreme cases there was a decrease in false positives of up to 43% (when compared to the previous rule-based solutions), while for other sources, the true positive rate increased by 11-14%.”

Justin Westerveld, CTO – Wuzzon

Standard Bank is a major South African financial services group that been in business for over 160 years and is Africa’s largest lender by assets. They offer a range of products and services which include investment solutions, home loans, vehicle and asset finance, and insurance.

"Since we launched Amazon Fraud Detector into production, our results have been great. Approximately 94% of our claims are typically rated as low risk and for these claims, the turnaround time has already reduced from 48 hours in February with our traditional manual process to less than 6 hours by the end of August. This has resulted in improved customer experience. We have also seen a 36% increase in our Net Promoter Survey (NPS) scores between February 2022 to August 2022 since going live in production. We attribute this to the faster payouts due to safely automating approvals for low-risk claims. For the 6% of claims rated as high risk, we now have more capacity to interrogate these better than before. As a result, we are able to thoroughly investigate suspected cases and stop more claims with actual fraud. Overall our confirmed fraudulent cases that we have been able to identify before paying out a claim has increased over 100%, which has greatly reduced the business' exposure to risk."

– Ashia Bowers, Head of Automation, Standard Bank Insurance