AWS has the best services, most experience, and fastest rate of innovation in the cloud. By building on AWS, leading travel and hospitality companies are able to control costs and respond quickly to ever-changing travel market dynamics. Using Amazon Lex, travel companies can deliver differentiated experiences as they enable modern customer service that can anticipate customer needs and resolve issues efficiently.
Amazon Lex for Travel offers pre-built solutions so you can create service interactions with ease, reducing load on your service center. The pre-built chatbots allow you to automate traveler customer service requests related to itinerary management, hotel reservations, pre-flight queries, and rental bookings. The purpose-built bots provide conversational experiences including conversation flows, context management, dialog orchestration, and business logic interface so you can quickly deploy to voice or chat modality on a channel of your choice. You can expedite delivery of seamless connected experiences while optimizing core operations, controlling IT costs, and transforming customer service.