Author: Gary Stafford

Explore several common AWS services and architectural patterns used by SaaS vendors to interact with their customers’ cloud accounts. Examples of SaaS products requiring some level of account interaction often fall into the categories of logging and monitoring, security, compliance, data analytics, DevOps, workflow management, and resource optimization. SaaS products, such as the ones in these categories, regularly interact with resources in the subscribing customer’s AWS account.

As the old saying goes, “You never get a second chance to make a first impression.” Customer trust is hard-earned and easily lost. Properly architecting a scalable and secure SaaS-based product is just as important as feature development and sales. No one wants to fail on Day 1— you worked too hard to get there. Get a comprehensive introduction to the common ways in which customers consume cloud-based SaaS models, and explore the different ways in which ISVs sell their software products to customers.