AWS Partner Network (APN) Blog
Author: Shawn Guenther
How Accenture’s CCE Solution Powered by AWS Generative AI Helps Improve Customer Experience
Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.