Author: Puneet Chaddah

Relevance Lab is a platform-led services company specializing in cloud, DevOps and automation, analytics, and digital transformation. RLCatalyst AppInsights from Relevance Lab is a product complementing the AWS Service Catalog AppRegistry to provide application-centric views of cloud resources combining infrastructure, applications, and services. It supports a dynamic CMDB for operational excellence and cost governance in ServiceNow. The application is available at ServiceNow Store at no additional cost.

A seamless employee experience requires the workflow of user onboarding and offboarding requires integration between HR systems, ITSM tools, cloud resources, identity and access control, and intelligent automation. To address these common needs, Relevance Lab worked closely with AWS to create an intelligent automation solution using RLCatalyst, ServiceNow, and Jira Service Desk. In this post, walk through the workflow and learn about this solution for automated user onboarding and offboarding.