AWS Partner Network (APN) Blog
Tag: Partner-Led Support
Updates to AWS Partner-Led Support for Solution Provider Partners
The AWS Solution Provider Program provides discounts to resellers offering Partner-Led Support, which allows AWS Partners to define the support offerings they sell to customers, rather than doing a straight resale of AWS Support. A newly-released support offering ties AWS Partners’ support discount to their performance on cost and quality goals. AWS anticipates these changes will improve the end-customer experience, while rewarding partners who actively invest in providing exceptional support.