AWS Partner Network (APN) Blog

Tag: Partner-Led Support

AWS-Solution-Provider-Program-1

Updates to AWS Partner-Led Support for Solution Provider Partners 

The AWS Solution Provider Program provides discounts to resellers offering Partner-Led Support, which allows AWS Partners to define the support offerings they sell to customers, rather than doing a straight resale of AWS Support. A newly-released support offering ties AWS Partners’ support discount to their performance on cost and quality goals. AWS anticipates these changes will improve the end-customer experience, while rewarding partners who actively invest in providing exceptional support.

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