AWS Partner Network (APN) Blog
Tag: Universal Speech Solutions
Adding AI/ML Services to Existing On-Premises and Cloud-Based Contact Centers Through the MRCP Network Protocol
Some contact center platforms don’t offer native integrations with AWS AI/ML services. Consequently, customers must learn to live with a “just enough” contact center until their license agreements expire, look for other options beyond AWS, or wait for the platform provider to build the integrations in future releases. Learn how Universal Speech Solutions (also known as Unispeech) created AWS AI/ML plugins that enable the non-native integrations.