AWS Architecture Blog
Author: Annie Dongmei An
Annie Dongmei An is a Solutions Architect with Amazon Web Services. She empowers enterprises to innovate with modern IT architecture on cloud computing. She is also a strong advocate for enabling next-gen coders and women in IT.
Architecting Cross-channel Intelligent Customer Engagements
Recently, we have had customers express the desire to build “omni-channels.” These omni-channels provide a centralized overview of digital engagement channels that help you better understand your customers and offer a more personalized experience. Many companies have tried or are trying to implement an omni-channel strategy. However, because most existing channels are built on different platforms and […]