AWS Architecture Blog

Category: Amazon Pinpoint

AI-powered Passenger Callback System for Airlines

NLX is Helping Travelers Amid Disruption with AI-Powered Automation

Travel impacts brought by the global pandemic left several airlines experiencing frequent flight disruptions, which increased flight scheduling change notifications being made to affected travelers. Every month, tens of thousands of passengers and related flight crew have to be contacted to ensure that airlines maintain streamlined travel operations. International airlines must call and notify customers […]

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Intelligent cross-channel customer engagement with real-time feedback loop

Architecting Cross-channel Intelligent Customer Engagements

Recently, we have had customers express the desire to build “omni-channels.” These omni-channels provide a centralized overview of digital engagement channels that help you better understand your customers and offer a more personalized experience. Many companies have tried or are trying to implement an omni-channel strategy. However, because most existing channels are built on different platforms and […]

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