AWS Architecture Blog
Category: Amazon Comprehend
CohnReznick Automates Claim Validation Workflow Using AWS AI Services
This post was co-written by Winn Oo and Brendan Byam of CohnReznick and Rajeswari Malladi and Shanthan Kesharaju CohnReznick is a leading advisory, assurance, and tax firm serving clients around the world. CohnReznick’s government and public sector practice provides claims audit and verification services for state agencies. This process begins with recipients submitting documentation as […]
Discovering Hot Topics using Machine Learning
Successful businesses not only have great products and services; they also have a deep understanding of their customers. Companies that can use behavioral analytics in marketing automation platforms are better equipped to deliver real-time marketing efforts. According to a research case study from Deloitte, companies with a customer-centric business model are 60% more profitable. Knowing […]
Intuit: Serving Millions of Global Customers with Amazon Connect
As a 35-year-old company with an international customer base, Intuit is widely known as the maker of Quick Books and Turbo Tax, among other software products. Its 50 million customers can access its global contact centers not just for password resets and feature explanations, but for detailed tax interpretation and advice. As you can imagine, […]