AWS Architecture Blog
Tag: AI
Automating adverse events reporting for pharma with Amazon Connect and Amazon Lex
Every pharmaceutical company manufacturing medicine must provide customers nationwide with a method to report adverse events following medicine usage as well as emergency assistance as needed. To comply with regulatory policy and enable an Adverse Events Reporting System (AERS), pharma companies must provide dedicated, toll-free phone numbers and contact center agents to handle inbound calls. […]
Intuit: Serving Millions of Global Customers with Amazon Connect
As a 35-year-old company with an international customer base, Intuit is widely known as the maker of Quick Books and Turbo Tax, among other software products. Its 50 million customers can access its global contact centers not just for password resets and feature explanations, but for detailed tax interpretation and advice. As you can imagine, […]
Building Real Time AI with AWS Fargate
This post is a contribution from AWS customer, Veritone. It was originally published on the company’s Website. Here at Veritone, we deal with a lot of data. Our product uses the power of cognitive computing to analyze and interpret the contents of structured and unstructured data, particularly audio and video. We use cognitive computing to […]