AWS Contact Center
Author: Dominic Catalano
Dominic is the type of person who never outgrew playing with building blocks; now they just happen to be in the cloud.
Invoke an AWS Lambda Function Alias from Amazon Connect
Amazon Connect enables you to create dynamic, personalized user engagements by integrating your contact center with AWS Lambda to access virtually any backend system, customer relationship management system, or other AWS services. Currently, Amazon Connect allows you to specify AWS Lambda functions in Contact Flows through the user interface. However, Amazon Connect calls the latest […]