AWS Contact Center
Author: Erin Hall
Erin Hall is a Solutions Architect at AWS. Her focus is to help accelerate customer adoption of Amazon Connect.
Create a mobile chat solution with the Amazon Connect mobile SDK
With the growth in smartphone usage, more and more customers are using phones as their primary means of communication. Given people are frequently using apps, customers may prefer to interact with a company via chatting through an app compared to calling customer service. By providing customers with an option to chat directly from an app […]