AWS Contact Center
Author: Jonathan Y. Johnson
Jonathan is a Sr. Solutions Architect with AWS based in Atlanta, Georgia. His passion is to help customers solve business challenges using AWS services. Outside of work, he enjoys tinkering on his old sailboat 'Seas the Day' and spending time with family.
Visualizing Amazon Connect instance metrics with Amazon CloudWatch
Introduction Organizations want the ability to monitor operational and system level metrics of their Amazon Connect instances. Right sizing Service Quotas is important to deliver satisfactory contact experiences, meet service level targets, and optimize AWS resources. Amazon Connect provides operational metrics at the instance level. Amazon Connect automatically sends instance and queue metrics to Amazon […]