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Vivek Katti

Author: Vivek Katti

Vivek is a Technical Account Manager at AWS supporting ISV customers based in Toronto, Canada. He works with customers to optimize their cloud operations, strengthen security posture, and adopt emerging technologies. He is passionate about helping customers build cost-effective, well-architected solutions on AWS.

Amazon Connect Customer: China Calling Compliance Best Practices

Amazon Connect Customer: China Calling Compliance Best Practices

Maintaining compliant calling operations to China (country code +86) presents significant challenges for global businesses as telecommunications regulations continue to evolve. If your organization relies on Amazon Connect Customer for customer communications to Chinese destinations, understanding and implementing compliance best practices helps you avoid service disruptions and protect your customer relationships. A global travel services […]