AWS Contact Center

Category: Amazon Bedrock

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens

We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.