AWS Contact Center
Category: Amazon Bedrock
Generative AI unlocks 60% faster Japanese VoC analysis with Amazon Connect Contact Lens
We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.
CX Insights – Generative AI delivering results now
Generative AI is delivering real customer experience (CX) results in production at enterprise scale sooner than expected.