AWS Contact Center

Category: Generative AI

Personalize agent assistance with Amazon Q in Connect

Personalize agent assistance with Amazon Q in Connect

Imagine a world where every customer interaction is informed by a wealth of relevant data, where artificial intelligence (AI) knows your business, and where contact center agents are empowered to provide truly tailored service. As companies strive to deliver exceptional customer experiences, personalization has become a key differentiator. Customers expect tailored interactions that address their […]

re:Invent 2024: Your guide to customer experience with Amazon Connect

re:Invent 2024: Your guide to customer experience with Amazon Connect

AWS re:Invent 2024 is around the corner, and the Amazon Connect team is excited to welcome a global audience to Las Vegas December 2-6. Hear from AWS and your peers or roll up your sleeves for some hands-on learning in an exciting array of breakout sessions, chalk talks, builders’ sessions, and workshops. To learn how […]